If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact customer service immediately and we will be happy to personally assist you.
We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*
Unfortunately we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.
How to submit a return request:
Before you begin, sign in to your Bongsusa account. If you do not have a free account set up with us, you’ll need to create one before proceeding.
- Navigate to our Return Portal and verify your email address.
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Select the order that you’d like to return. Please note, only orders placed within the last 30 days will be eligible to be returned.
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Select the item(s) you would like to return. If you purchased more than one of the exact same item, please ensure that you have adjusted the return quantity to reflect how many of that item that you will actually be returning.
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Review the details of your return for accuracy and submit your return request. You’ll instantly receive your shipping label and a gift card for the amount of your return, minus the cost of return shipping.
- Download and print your shipping label, pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at your nearest post office.
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Start shopping for a replacement instantly using the gift card code provided! Gift cards work the same as cash in our store. They can be combined with discount codes, they can be used toward the purchase of any item at Smoke Cartel, and they never expire! Start shopping now, and we’ll ship your order as soon as we see that your return has started making its way back to us.
Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.
*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.
